How to Reschedule Summer Therapy Sessions
Summer has officially begun! School is out! We know that you’re probably going to be planning some vacations and some weekend trips, so we wanted to remind you about our cancellation policy and talk about summer vacations.
How Much Notice We Need
We prefer a 24-hour notice for cancellations. We also know that things come up, so please give us a call as soon as you know you can’t make it. If it’s after hours, or if you wake up in the middle of the night and realize that your child is sick, go ahead and call! We have a really cool phone system that takes voicemails and sends them to our email addresses so we can get your messages first thing in the morning. So please don’t think that there isn’t a time when you can call to let us know what’s going on!
When you come into the office and check in, we have a form at the front desk that you can fill out if you’re going to be out on vacation for any length of time, long or short. Please make sure that you fill this out so we can plan your schedule accordingly.
We Are Open on Most Holidays
Did you know that we’re typically open most holidays? We were open Memorial Day, and we’ll be open on the Fourth of July. If you have an appointment on a holiday and can’t make it, please let us know. We will also call you to confirm your appointments for those days.
Our Flexibility Schedule
We also want to remind you about our flexibility schedule. Kate, our owner, and clinical director, and who is the mother of special needs children herself, is very passionate about this flexibility model which gets the kids acclimated to multiple therapists. We do this because that’s how the world works. When your child works with different therapists they’re working on the same goals, just with different people. And your child is familiar with all these people because they see them whenever they’re in the clinic! So if you’re worried that your child may not be able to get in with their therapist, don’t be! Your child will get the same great therapy session because the skills we work on with them are generalized across all our fantastic therapists.
Welcome, Summer! If you have any questions about cancellations or holidays, or anything that comes up about summer scheduling, give us a call!